We provide expert advice, practical support and campaign for single parents
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See our factsheet on
benefits and tax credits for ill-health or disability.
Organisation: Jobcentre Plus
Details: To claim welfare benefits including jobseekers allowance and employment and support allowance.
Phone: Telephone: 0800 055 6688 - claim line ; 0800 012 1888 - Claim line Welsh language
● Work clubs
● Enterprise clubs
● New enterprise allowance
● Work together
● Work experience programme
● Sector-based work academies
● Work choice (for disabled parents).
There are four compulsory schemes. If you are referred to one of these schemes you must take part or your benefit can be stopped.
● Skills conditionality
● Mandatory work activity
● The Work Programme
● Help to Work.
● Go to the jobcentre
● Take up a community
● Accept intensive
support from Jobcentre Plus.
● Refuse to take part in a compulsory scheme
● Do not fully participate in a compulsory scheme
● Join a voluntary scheme and don’t fully take part.
For more information see our factsheet sanctions.
Organisation: Gingerbread Single Parent Helpline
Details: Free information on a range of issues including maintenance, benefits, tax credits, debt, employment, education, legal rights and holidays. Open Mondays 10am to 6pm, Tuesday/Thursday/Friday 10am to 4pm and Wednesdays 10am-1pm and 5pm to 7pm
Phone: Freephone 0808 802 0925
Organisation: Gov.uk website
Details: For government information on a wide range of issues such as welfare benefits and education.
● Working tax credit. The amount you receive depends on your income. You can also get help with childcare costs.
● Help with housing costs. If you received benefits for at least 26 weeks before starting work you can qualify for an extra four weeks of housing benefit, or help with mortgage interest. You may also be entitled to housing benefit after you start work. This depends on your income.
● Flexible support fund. Ask your Jobcentre Plus adviser about this fund. It helps cover costs such as travel or buying work clothes. The fund is limited and it is up to Jobcentre Plus to decide if you qualify for it.
For more information see our factsheet on benefits and tax credits if you work 16 hours a week or more.
Organisation: Child Maintenance Options
Details: Information about your options for arranging child maintenance, and making a family-based arrangement.
Phone: 0800 988 0988
Organisation: Citizens Advice
Details: Information and advice on a wide range of issues including benefits, employment, debt, housing and consumer rights.
Phone: England: 03444 111 444; Wales: 03444 77 20 20
Organisation: Family and Childcare Trust
Details: Web search facility to find your local Family Information Service, which provides details of local childcare facilities.
Organisation: Family Information Services
Details: To find your local Family Information Service, which can advise on childcare available in your area. You can also look in your telephone directory or contact your local authority to find out about the service in your area.
Organisation: National Debtline
Details: Free, confidential and independent advice on dealing with debt problems.
Phone: 0808 808 4000
Organisation: One Parent Families Scotland Lone Parent Helpline
Details: Run by our partner organisation, the Lone Parent Helpline provides confidential advice and information for single parents in Scotland.
Phone: 0808 801 0323
Organisation: Tax Credit Helpline
Details: Offers information and advice on applications/ renewals for child tax credit and working tax credit.
Phone: 0345 300 3900; Textphone: 0345 300 3909
Organisation: Working Families
Details: Advice on benefits and employment law.
Phone: 0300 012 0312
Using Jobcentre Plus Schemes_August 2015.pdf
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and services offered, these links and/or contact details are provided for your information only.
Gingerbread accepts no responsibility for any loss or damage that may arise from your use of these websites
and/or products and services offered by third parties.
Gingerbread, the charity for single parent families, is registered in England and Wales as a company limited by guarantee, no. 402748, and a registered charity, no. 230750
© Gingerbread 2016